Customer Support Specialist
About the Role:
We are seeking a Customer Support Specialist who is passionate about helping customers and providing exceptional service. You’ll be the first point of contact for clients, ensuring smooth communication and prompt issue resolution.
Key Responsibilities:
Respond to customer inquiries via email, chat, or phone.
Troubleshoot issues and provide accurate information.
Collaborate with other departments to resolve complex cases.
Maintain customer records and feedback.
Identify opportunities to improve the customer experience.
Requirements:
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Previous experience in customer service is an advantage.
Empathy, patience, and a customer-centric mindset.
Work environment and benefits
Work environment: Hybrid, remote, or on-site, with potential for travel.
Compensation and benefits: Competitive salary, health insurance (medical, dental, vision), retirement plans, and paid time off.
Perks: Professional development opportunities, tuition reimbursement, commuter benefits, and other office perks.
About us
Nalgoo® ATS offers a comprehensive solution in the field of recruitment. It is an innovative cloud-based system that reliably digitalizes recruitment processes and maximizes the efficiency of HR professionals worldwide.
